At Niagara Peninsula Homes.], we are committed to ensuring that we meet and exceed the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) by fostering an inclusive and accessible environment for all. Our commitment extends to our clients, employees, and the community at large. This document outlines our Organizational Accessibility Plan (OAP), designed to identify, remove, and prevent barriers for people with disabilities in all aspects of our operations. Additionally, this document provides a detailed overview of our AODA Customer Service Standards Policy, which sets out the principles and practices we follow to provide accessible customer service to all. Together, these initiatives form the core of our dedication to creating an inclusive and accessible environment for everyone.


Your feedback is important to us in our ongoing efforts to improve accessibility. We welcome your comments and suggestions via email, phone (905-788-0166 Ext: 205), or handwritten letter to Betty Ann Baker, 41 Victoria St., Welland ON Canada L3B 4L7